1. Introduction

Company Information: Lenseque is dedicated to providing high-quality, comfortable, and affordable contact lenses to enhance your vision and style.
Purpose: These Terms and Conditions ensure transparency and guide the usage of our website and transactions.

2. Acceptance of Terms

By accessing or using our website, you acknowledge and agree to comply with these T&Cs. If you disagree with any part, please refrain from using our services.

3. Eligibility

Users must be at least 18 years old or have parental consent to use our services.

4. Product Information

Quality Assurance: Our lenses are CE Certified and FDA Approved, ensuring safety and quality.
Product Descriptions: We strive for accuracy in product descriptions but do not guarantee that all information is error-free.

5. Pricing and Payments

Pricing: Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice.
Payment Methods: We offer Cash on Delivery (COD) and other secure payment options.
Free Shipping: Available on orders above 5000 PKR.

6. Orders and Shipping

Order Confirmation: You will receive a confirmation email upon placing an order.
Delivery: Deliveries typically take 3–7 business days. Delays may occur due to unforeseen circumstances such as public holidays or strikes.
Shipping Responsibility: Ensure that accurate shipping details are provided. Lenseque is not responsible for delays or failed deliveries due to incorrect information.

7. Returns, Refunds, and Exchanges

Exchange Policy: Exchanges are available within 7 days of delivery under the following conditions:

• Lenses must remain unopened and sealed in their original packaging.

• Requests must be made within 7 days of delivery.
  Defective Products: If you receive a defective or incorrect product, contact us immediately. We will arrange for an exchange or replacement.
  Non-Returnable Items: Due to hygiene reasons, we do not accept returns.
  Refunds: Refunds are not provided. Exchanges are the only resolution offered.

8. Privacy Policy Reference

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to the terms of our Privacy Policy.

9. User Obligations

Account Responsibility: Users are responsible for maintaining the confidentiality of their account information.
Prohibited Activities: Users must not:

• Misuse promotional offers.

• Engage in fraudulent activities.

• Attempt to harm, hack, or disrupt the website.

10. Intellectual Property

All content on the website, including text, graphics, and logos, is the property of Lenseque and protected by intellectual property laws. Unauthorized use is prohibited.

11. Limitation of Liability

Lenseque is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

12. Governing Law and Dispute Resolution

These T&Cs are governed by the laws of Pakistan. In case of disputes, both parties agree to attempt resolution through mutual discussion before pursuing legal action.

13. Force Majeure

Lenseque is not responsible for delays or failures caused by events beyond our control, such as natural disasters, strikes, or internet outages.

14. Changes to Terms

We reserve the right to modify these T&Cs at any time. Changes will be effective upon posting on the website. Continued use of the website constitutes acceptance of the revised terms.

15. Contact Information

For inquiries or assistance, contact us via:
WhatsApp: 03303110480
Email: [email protected]