Privacy Policy

1. Introduction

Company Information: Lenseque is dedicated to providing high-quality, comfortable, and affordable contact lenses to enhance your vision and style.
Purpose: These Terms and Conditions ensure transparency and guide the usage of our website and transactions.

2. Acceptance of Terms

By accessing or using our website, you acknowledge and agree to comply with these T&Cs. If you disagree with any part, please refrain from using our services.

3. Eligibility

Users must be at least 18 years old or have parental consent to use our services.

4. Product Information

Quality Assurance: Our lenses are CE Certified and FDA Approved, ensuring safety and quality.
Product Descriptions: We strive for accuracy in product descriptions but do not guarantee that all information is error-free.

5. Pricing and Payments

Pricing: Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice.
Payment Methods: We offer Cash on Delivery (COD) and other secure payment options.
Free Shipping: Available on orders above 5000 PKR.

6. Orders and Shipping

Order Confirmation: You will receive a confirmation email upon placing an order.
Delivery: Deliveries typically take 3–7 business days. Delays may occur due to unforeseen circumstances such as public holidays or strikes.
Shipping Responsibility: Ensure that accurate shipping details are provided. Lenseque is not responsible for delays or failed deliveries due to incorrect information.

7. Returns, Refunds, and Exchanges

Exchange Policy: Exchanges are available within 7 days of delivery under the following conditions:

- Lenses must remain unopened and sealed in their original packaging.

- Requests must be made within 7 days of delivery.
Defective Products: If you receive a defective or incorrect product, contact us immediately. We will arrange for an exchange or replacement.
Non-Returnable Items: Due to hygiene reasons, we do not accept returns.
Refunds: Refunds are not provided. Exchanges are the only resolution offered.