Terms & Conditions
Terms & Conditions
Effective Date: 23rd Nov 2022
Website: www.lenseque.com
Welcome to Lenseque. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our platform, you agree to the terms below. If you do not agree, please stop using our website.
1. Company Overview
Lenseque offers premium-quality, CE Certified and FDA Approved cosmetic contact lenses. We aim to deliver comfort, style, and confidence to our customers through safe and fashionable eye lenses.
2. Eligibility
- Users must be 18 years or older, or have parental consent to use our site and make purchases.
- By using our site, you confirm you meet these criteria.
3. Product Information
- All product images and descriptions aim to be accurate but may vary slightly in color or packaging.
- Lenses are for cosmetic use only, not for vision correction unless explicitly stated.
4. Pricing & Payments
- All prices are listed in Pakistani Rupees (PKR).
- We accept Cash on Delivery (COD) and secure online payment options.
- Free shipping is available on orders above PKR 5,000.
- Prices may change without prior notice.
5. Orders & Shipping
- Orders are confirmed via email or WhatsApp.
- Delivery usually takes 3β7 business days.
- Lenseque is not liable for delays due to public holidays, courier issues, or incorrect shipping information.
6. Returns, Refunds & Exchanges
- Exchanges are allowed within 7 days of delivery, only if
Lenses are unopened, unused, and in original packaging.
Request is made within 7 days.
- No refunds are offered β only exchanges for eligible cases.
- Defective/Wrong product? Contact us immediately for replacement.
- Due to hygiene, opened products are non-returnable.
7. Account Responsibility
You are responsible for maintaining the confidentiality of your account and ensuring accurate personal information for order fulfillment.
8. Prohibited Activities
- Misusing discount codes or offers
- Engaging in fraudulent activity
- Attempting to hack, disrupt, or manipulate the website
9. Intellectual Property
All content on our website, including product names, images, logos, and text, is the property of Lenseque. Unauthorized use is prohibited.
10. Limitation of Liability
Lenseque is not liable for any indirect or incidental damage resulting from product use, delays, or website access issues.
11. Governing Law
These terms are governed by the laws of Pakistan. Any disputes will be resolved first through mutual discussion.
12. Force Majeure
We are not responsible for delays or failures caused by factors beyond our control, including natural disasters, strikes, or system outages.
13. Updates to Terms
We may update these terms at any time. Continued use of the website means you accept the updated version.
14. Contact Us
For queries, complaints, or assistance:
π WhatsApp: 0330 3110480
π§ Email: lenseque@gomail.com
π· Instagram: @lenseque