Returns and Exchange Policy

Return & Refund Policy

At Lenseque, your satisfaction means everything to us. While we do not accept returns, we do offer exchanges and refunds under specific conditions to ensure you always have a smooth shopping experience.

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Exchanges

You can request an exchange within 7 days of delivery, provided the following conditions are met:

- Lenses must be unopened and sealed in their original packaging.
- Opened or used lenses are not eligible for exchange.
- For exchanges due to a change of mind, customers must cover the return shipping and any price difference or additional shipping charges for the new product.

If you receive:
- The wrong product
- An expired item
- A lens that doesn’t match what you ordered

We’ll fix the issue at no extra cost to you.

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Refunds

We stand behind the quality of our products, but if you happen to receive a defective item, you’re eligible for a 100% refund.

Here’s how to request a refund:
1. Take a clear photo of the defective product.
2. Email it to info@lenseque.com.
3. Once we verify the issue, we’ll process your refund to your original payment method.

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Important Notes

No returns or refunds will be processed if care instructions aren’t followed.
All requests must be made within 7 days of delivery.

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Need help or have questions?
Reach out to us on WhatsApp at 03303110480 — we’re always here for you.